Privacy Policy

1. Information We Collect

We collect information to provide high-quality hearing services. This includes:

• Personal details such as name, address, email, and phone number.
• Medical history relevant to hearing health and assessments.
• Appointment information and service preferences.
• Website usage data such as cookies, analytics, and referral sources.

2. How We Use Your Information

Your information is used for the following purposes:

• Scheduling and managing appointments.
• Providing personalized hearing assessments and treatment recommendations.
• Communicating important updates, confirmations, and reminders.
• Improving our services and website experience.
• Complying with legal obligations and healthcare regulations.

3. How We Share Your Information

We respect your privacy and will never sell your data. We may share information in the following cases:

• With healthcare professionals involved in your care.
• With third-party service providers who support our operations (e.g., email, hosting, analytics) under strict confidentiality agreements.
• When legally required or to protect safety and rights.

4. Data Retention

We retain personal and medical information only as long as necessary to provide services and comply with legal obligations. When no longer needed, data is securely deleted or anonymized.

5. Cookies & Tracking

Our website may use cookies or similar technologies to enhance your experience and gather anonymized analytics. You can manage cookie preferences through your browser settings.

6. Your Rights

You have rights regarding your personal data under UK GDPR:

• Access your personal data and obtain a copy.
• Request corrections or updates to inaccurate information.
• Request deletion or restriction of your data.
• Withdraw consent for certain uses of your data.
• Object to processing for marketing purposes.

7. Security Measures

We implement administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, or misuse.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. We encourage you to review their policies before providing personal information.

9. Updates to This Policy

We may update this privacy policy periodically. We recommend reviewing it regularly. Continued use of our services or website constitutes acceptance of any changes.